Terms & Conditions

Welcome to Vnkhoe.com
• When you visit our website, you agree to these terms. The Website reserves the right to change, modify, add or remove any part of the Terms and Conditions of Use, at any time. Changes are effective immediately upon posting on the website without prior notice. And when you continue to use the website, after the changes to the Terms and Conditions are posted, it means that you accept those changes.
• Please check back often for our updates.

1. Web User Guide
• When accessing our website, users must be at least 18 years old or under the supervision of a parent or legal guardian.
• We provide a service so that you can use the service on the web within the framework of the Terms and Conditions of Use set forth.
• Use of any part of this website for commercial purposes or on behalf of any third party is strictly prohibited without our prior written permission. If you violate any of these, we will cancel all your activities without prior notice, if the violation is serious, we must contact you to handle it in accordance with the law.
• This website is only used to post information and schedules of doctors, medical services and medical facilities. Information about doctors, medical services and medical facilities (collectively referred to as "Medical Service Providers") is provided by the "Medical Service Providers" and other information sources. Other trusted news compiled by us. We try to find out and select the correct information to post on the system. However, we are not qualified to verify the absolute accuracy of the information posted.

2. Online medical examination service
• Vnkhoe.com provides a technology platform and means to connect patients and doctors and medical facilities. Thereby providing online appointment booking service.
• The patient selects the appropriate doctor, service or medical facility on Vnkhoe.com system to book an appointment. Vnkhoe.com is not a medical service provider and does not represent any “Medical Service Provider”. Our sole role is to create tools and means to provide “online appointment booking service”.
• In order to support highly effective appointment booking, we can connect more with people who need to book an appointment through apps (Apps), SMS, email, OTT service and voice call.
• You must register an account with authentic information about yourself and must update if there are any changes. Each visitor is responsible for his or her own password, account and activity on the web. Furthermore, you must notify us when your account is accessed without authorization. We do not accept any responsibility, directly or indirectly, for damage or loss caused by your failure to comply with the regulations.
• During the registration process, you agree to receive promotional emails from the website. After that, if you do not want to continue to receive mail, you can refuse by contacting us directly via hotline: (024) 6276 8531

3. Customer comments
• All website content and your comments are our property. If we detect any fake information, we will immediately lock your account or take other measures as required by law.

4. Acceptance of orders and prices
• We reserve the right to refuse or cancel your order for any reason at any time. We may ask for more phone numbers and addresses before accepting orders.
• We are committed to providing the most accurate pricing information to users. However, sometimes errors still occur, for example, when the product price is not displayed correctly on the website or the price is wrong, we will contact you for instructions or order cancellation on a case-by-case basis. that's for you. We also reserve the right to refuse or cancel any order whether or not it has been confirmed or paid for.

5. Trademarks and Copyright
• All intellectual property rights (registered or unregistered), informational content and all designs, text, graphics, software, images, video, sound music, sound, software compilation, source code and underlying software are all our property. The entire content of the website is protected by copyright laws and international conventions. Copyright is reserved.

6. Disclaimer

• Vnkhoe.com provides “appointment service”, we do not provide medical services and do not represent any “Medical Service Provider”. We are not responsible for the quality, effectiveness of medical examination and treatment, costs, and prices of services that you receive from “Medical Service Providers”.
• We are also not responsible for the medical examination and treatment activities of “medical service providers”.

7. Legal Rights
• The terms, conditions and content of this website are governed by the laws of Japan and the competent Court in Japan will resolve any disputes arising from the use of this website. This site is not authorized.

8. Privacy Policy
• Our website takes information security seriously and uses best practices to protect your information and payments. Your information during the payment process will be encrypted for safety. Once you complete the ordering process, you will exit safe mode.
• You must not use any program, tool or other form to interfere with the system or change the data structure. The website also strictly prohibits the distribution, dissemination or promotion of any activities aimed at interfering, destroying or infiltrating the system's data. Violating individuals or organizations will be deprived of all rights and will be prosecuted before the law if necessary.
• All transaction information will be kept confidential but in case of request by law enforcement, we will be forced to provide this information to law enforcement agencies.

9. Safe and convenient payment at Vnkhoe.com
All customers participating in transactions at Vnkhoe.com are supported with convenient and safe payment methods.
- Transfer 100% via bank account.
- Direct payment at medical facilities.
– Payment by Visa card

10. Signing transactions at Vnkhoe.com
Customers when ordering through Vnkhoe.com must perform the following operations:
Option 1: Pre-payment online via bank transfer.
Step 1: Customer places an order, provides complete information, authenticates
Step 2: Customer pays in advance;
Step 3: Vnkhoe.com checks and confirms the order;
Step 4: Customers come directly to the medical facility for examination;
Option 2: Pay later:
Step 1: Customers place an order; provide complete and authentic information
Step 2: Vnkhoe.com authenticates the order;
Step 3: Vnkhoe.com confirms customer information (phone, text, email);
Step 4: Customers come directly to the medical facility for examination;
Step 5: Make payment after examination at a medical facility;

11. Change, cancel transactions at Vnkhoe.com
• In all cases, the customer has the right to terminate the transaction if the following measures have been taken: Notify Vnkhoe.com of the cancellation of the online transaction. hotline (024) 6276 8531 (No more than 2 days since ordering on our website)
• For patients who have registered for the “Telemedicine” service and have paid the fee, if the appointment is not successful. , the patient will be reimbursed as follows:
– In case the patient actively requests to cancel the appointment, we will refund 100% of the fee to the patient (The patient bears the transfer fee according to the bank's regulations, due to collection bank).
– In case the appointment is canceled due to an error from Vnkhoe.com, we will refund 100% of the fee to the patient (Vnkhoe.com bears the transfer fee).
– The patient will receive the refund cost after 5-7 working days (from the date of cancellation notice).

12. Dispute settlement
• Any controversy, claim or dispute arising out of or related to the transaction at Vnkhoe.com or these Regulations and Conditions will be resolved by negotiation, mediation. conciliation, arbitration and/or Court under the Consumer Protection Law Chapter 4 on Settlement of disputes between consumers and organizations and individuals trading in goods and services.